Exchange and Return Policy

We offer a 30-day gold guarantee on our products when you buy 10 products or less.

  • We guarantee our products and customer satisfaction is important to us. Therefore, refunds based on the guarantee provided are available only once per customer, regardless of the number of orders.
  • The product's outer packaging must clearly display the SKU (Stock Keeping Unit).
  • The process of refunding money takes between (7-30 working days - bank procedures).
  • The refund does not include shipping costs, whether for free or paid shipping orders, as these costs go directly to the delivery companies we use, which amount to 21 riyals.
  • The amounts are refunded according to the payment method used, which is via credit card (Visa-Mada-MasterCard) within a period specified by the policy of the bank or electronic payment intermediary. In the case of payment in cash, the customer will be contacted and the amount will be transferred to his bank account.
  • The store reserves the right to cancel an order without notifying the customer if the product is unavailable or if there is a defect in the customer's order, and to refund the customer within 7-30 business days from the order confirmation date. The store is not responsible if the customer refuses refund methods such as bank transfer if the option to refund using the same card used on the Salla account is unavailable.
  • If you do not receive your order and it is returned to the warehouse, you must pay the original, undiscounted shipping fee of 21 riyals.
  • Cancellation and Modification Policy: After completing the order through the website, it cannot be modified or cancelled, whether by adding or deleting anything.
  • We regret to inform you that we do not offer an exchange service. However, if the product is unopened and in its original condition, it can be returned within 7 days of receiving your order by contacting us via WhatsApp and attaching a video or photo showing its condition. After it is handed over to the shipping company and inspected, the product price will be refunded minus the round-trip shipping fees (21 + 21 SAR). You can then order the desired product separately.


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Any dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

The Kingdom of Saudi Arabia is our country.

Minors under the age of 18 are prohibited from registering as users of this site and are not allowed to trade or use the site.

If you make a payment for our products or services on our website, the details you are asked to provide will be delivered directly to our payment provider via a secure connection.

The cardholder must keep a copy of the transaction records and the merchant's policies and rules.

We accept online payments using Visa and Mastercard credit and debit cards in Saudi Riyals.

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We look forward to serving you in a way that meets your expectations. Therefore, we kindly request that you provide us with a clear address to ensure prompt delivery. The address must include the building, villa, or apartment number, as well as the street name and city. A phone number and the name of the recipient must also be provided. Before placing your order, please carefully review the product specifications and agree to abide by the website's terms of use.

Based on the shipping company's requirements, customers from Qatar and Oman must ensure that the name on their ID matches the account name from which the order was placed, and that it is in Arabic. If there is a discrepancy in the name, the order will be canceled and the amount refunded according to the refund policy.

We ship orders via our "Home Delivery" service daily, except for Fridays, official holidays, and special occasions. Delivery takes 2 to 7 business days within Saudi Arabia and 5 to 14 business days for the Gulf countries (Kuwait, Qatar, Oman, and the UAE) from the order confirmation date. While "Home Delivery" is generally a door-to-door service, we regret that in some cases, this service may not be available and orders may be canceled due to limited delivery options in certain areas, unclear addresses, or holidays. Please refer to the shipping company for details.